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Reopening FAQs | Curbside Pickup Service | Español

October Expanded Hours


Updated October 5, 2020

All Libraries are open with modified hours and services.

Please note the new hours of operation at the libraries. Curbside Pickup service will continue to be available at specific times.

Our staff has been busy behind the scenes preparing our spaces and designing ways to provide service while ensuring the health and safety of Library customers and staff. Your Libraries are operating under state and local health department guidelines which includes requiring face masks, observing physical distancing, and other health and safety protocols.


What to expect when you visit the Library

When you visit, you'll notice a few changes to our spaces and services. Please read on for important information and FAQs. If you have any questions, please contact the Answer Center (970-221-6740).

  • The Libraries are open with limited services and capacity (number of people allowed in the building at one time).
  • All libraries will have monitored access, limited hours, and public health protocols in place, including limited capacity, hand sanitizing stations, face coverings requirements, and physical distancing.
  • The number of customers allowed in each Library will be limited and tracked. Each Library will determine a number of people who can safely be in the building at any time. This is based on size of the building and the number of staff already present in the building.
  • General Library browsing and express check out will be limited to 30 minutes per person or household group. Public computers may be used for up to 60 minutes one per day at Old Town and Harmony Libraries.
  • All chairs and tables have been removed. Seating is not available. Furniture has been removed and temporarily stored to allow for physical distancing.
  • Meeting rooms and study rooms are not accessible to the public.
  • Browsing at the libraries will be similar to a grocery or retail store. You will see directional signage indicating how to move through the aisles and other public spaces.
  • Most in-person Library programs have been suspended. The libraries are offering outdoor story times as weather permits. Visit the online events calendar for the storytime schedule.
  • Anyone age 2 and older is required to wear a face covering in our buildings at all times. We follow the guidance and requirements set by Larimer County Department of Health.
  • (Updated) 9:00 - 11:00 a.m. on Thursday is is reserved for people who identify as high-risk for COVID-19 to use the Libraries. The CDC defines "high risk" as people over age 65 and/or people who have underlying health conditions.

When you visit, you'll be able to:

  • Check out books, DVDs, Gadgets & Things, and other materials
  • Pick up and check out holds
  • Search the online catalog
  • Get a library card
  • Get assistance from staff
  • Use our Curbside Pickup Service during curbside hours
  • Use our Printing Request & Pickup Service
  • Use the restrooms
  • Use a public computer (at Old Town and Harmony Libraries only)
  • Use the self-service scanner / copier (Old Town and Harmony Libraries only)

These services and resources are NOT available:

  • Public seating or gathering
  • Gaming iPads
  • Meeting rooms and study rooms
  • Storytime rooms
  • In-library programs and events
  • Children's area interactive play-and-learn materials
  • Used book sales and donations

Please review our Frequently Asked Questions section below for additional details about services and health and safety protocols. Thank you for your continued support and understanding as we navigate this situation together.

We look forward to seeing you soon at the Libraries!


Frequently Asked Questions


VISITING THE LIBRARY

Yes, but they are operating with modified hours, limited capacity for people, and limited in-person services.

Yes, we must monitor the number of people in the building. You may be asked to wait in line until we have space for additional customers. While in line, please follow social distancing guidelines. A staff member will let you know when you may enter the library.

We encourage you to plan your Library visit in advance by browsing our online catalog for books and other materials. You can use your smartphone or digital device to browse for available items prior to visiting the Library. We encourage you to place holds on desired items and continue to use our curbside pickup service. We encourage you to use the Library's Answer Center and Ask a Librarian services for questions about Library services, digital media, and for general reference.

Our Answer Center can be reached at 970-221-6740. Staff can assist you with checking on availability of materials and placing holds ahead of visiting the Library.

Yes. Wearing a face covering is mandated by the Larimer County Department of Health and recommended by the CDC for anyone over the age of 2. If you do not have a face mask, we will provide a disposable mask and ask that you bring a mask from home next time you visit the library.

Library staff are also required to wear face coverings.

NOTE: We follow the guidance and requirements set by Larimer County Department of Health.

Most of our shelving areas are open. Please follow directional signs to reduce person-to-person contact and maintain social distancing.

We request that you limit your visit to the Library to 30 minutes or less to ensure other customers have the opportunity to use the Library.

Magazines are available for checkout only. Newspapers are not available for browsing or checkout.

All children's toys, play-and-learn areas, and iPads have been removed. The area is open to browsing only.

Library staff is frequently cleaning high-touch surfaces throughout the day. All libraries have also contracted professional cleaning services for enhanced cleaning and sanitizing.

The District offers daily curbside pickup service Monday - Saturday. Please check the library website for our modified hours of operation and service schedule.

You can call the Answer Center at 970-221-6740 and they can help you place an item on hold, and forward your questions on to our librarians for additional help.

Additional services:

  • Ask a Librarian - email for help with your device and downloading library materials
  • Homebound service
  • Downloadable and streaming media
  • Virtual programs

We continue to offer curbside pickup of holds Monday - Saturday. If a family member or friend is available to pick up your holds, they can do so through curbside pickup service. They will need your library card number in order to pick up your items.



HOLDS AND CHECKING OUT MATERIALS

Yes. All three libraries offer curbside pickup of holds during certain times each day. Please check the library website for our modified hours of operation and service schedule.

No. You can retrieve your holds in person at the library during open service hours. Please check the library website for modified hours of operation and service schedule.

Yes. You must have the individual's library card number in order to pick up their hold through our curbside pickup service or to pick it up in-library during open hours.

Yes. Please note: many libraries who typically participate in Prospector are not open at this time and are not taking material requests.

Yes. The express-(self-service) checkouts will be the only way to check out your library materials at this time. To use the express check, you'll need to scan your library card and place the items you want to check out on the glass surface.

You will also have the option of receiving an electronic receipt of your check outs emailed to you if you do not want a paper receipt. Please make sure you have an updated email address in your library account. As always, please ask for help if you need it.



ACCESSING TECHNOLOGY

There are a limited number of public computers available for use at Old Town Library and Harmony Library. Access to computers is limited to 60 minutes per day. The Library's public WiFi is accessible 24/7. Old Town Library offers boosted WiFi outside in the Library Plaza area and in certain spaces along the diagonal path through Library Park.

Self-service scanning, photocopying, and limited in-person printing is available at Old Town and Harmony Libraries.

All libraries offer curbside pickup of small print requests. This is a free service. Simply complete the online request form and upload your file.

Yes. Please call the Answer Center at 970-221-6740 and library staff will assist you.



OTHER LIBRARY SERVICES

Yes. Please visit a library and bring a valid I.D. with you. Our website offers additional information on how to get a library card or how to turn a temporary card into a permanent card.

We are not accepting any in-person cash payments at this time. Please use the online payment system to pay fees using a credit or debit card. Visit our website to learn how make an online payment to your account.

Our meeting rooms and study rooms are closed at all libraries until further notice.

Yes. Our Answer Center and our Library staff are available via the phone to answer questions and help with reference requests and research. Please call 970-221-6740 to be connected with a staff member who can assist you.

We are not offering any Friends of the Library books for sale at this time.



PROGRAMMING

The libraries are offering outdoor story times as weather permits. Visit the online events calendar for the schedule.

We do not have a timeline for when in-library programs or events can occur. This is dependent on guidance from Larimer County Department of Health and the ability for groups to gather in public spaces.



RETURNS AND BOOK DONATIONS

Yes. All of our remote drop boxes are available and all three libraries are accepting returns using the outdoor drop boxes.

Based on health experts' guidance and updated scientific research into the life span of the COVID-19 virus on surfaces like books and DVDs, we are no longer required to quarantine returned materials before checking them in.

Cleaning library materials at home may damage them. Customers are responsible for damaged materials. If you are concerned about library materials, it is suggested that you quarantine your items for 24 hours before using them.

No. The Friends of the Library is not accepting any book donations at this time.



HEALTH & SAFETY

While we cannot guarantee that people visiting the library will not come into contact with the coronavirus, we are doing everything required by the Larimer County Department of Health and other health officials to minimize exposure.

These measures include: requiring face coverings; cleaning high touch surfaces frequently throughout the day; monitoring the number of people in the building at a time; encouraging visitors to limit their time in the building to 30 minutes or less; using protective shields at service desks; following social distancing protocols; asking staff and customers to stay home if feeling sick; continuing contactless pickup of materials with curbside service; and providing special browsing times for high-risk, vulnerable people.

We cannot guarantee that people visiting the libraries will not come into contact with someone who is asymptomatic or has active COVID-19 symptoms. We are doing everything we can to minimize/prevent the spread of the virus - including requiring face coverings, social distancing, limiting access to the buildings, and providing alternate ways to get materials.

Library staff is required to take their temperature and monitor themselves for COVID-19 related symptoms prior to beginning a work shift, and they are required to stay home if they are feeling sick. Visitors are also asked to stay away if they are experiencing any virus symptoms.

If there is an outbreak at the library, we will follow the required reporting process from Larimer County Department of Health to make the public aware of the situation.

Yes. Wearing a face covering is mandated by the Larimer County Department of Health and recommended by the CDC for anyone over the age of 2. You will not be allowed to enter our buildings without a face covering that covers nose and mouth.

If you do not have a face mask, we will provide a disposable mask and ask that you bring a mask from home next time you visit the library.

Library staff are also required to wear face coverings.

NOTE: We follow the guidance and requirements set by Larimer County Department of Health.

You can still use our curbside pickup service to get holds if you cannot - due to medical reasons - wear a mask or do not wish to wear a mask inside the libraries. But, we ask that you comply with County mandates and CDC guidelines for all people ages 2 and older to wear a face covering in our buildings.



Information and Resources about COVID-19

Visit our COVID-19 Resources webpage for links to information

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